Referral Programme Terms

Every Storemate account has one referral code and link, on any plan. The code is generated for you and cannot be changed.

A brand-new account that signs up through your link, or enters your code on the sign-up form. Your link is remembered on the visitor's browser for 90 days, and the last link they followed wins. A code cannot be added after sign-up, an unknown code is ignored without stopping the sign-up, and a referral is never moved to another referrer. People joining an existing store as staff are not referees.

Each store the referee creates gets the referral discount off exactly its first 12 monthly plan charges, or off its first yearly payment. We email the referee before the discount ends; every charge after the 12th, and every renewal, is at the full price of the plan. GST is charged on the discounted amount. A store transferred to another account loses the discount.

You earn a share of every plan charge your referees pay, on the plan price before their discount, for the period shown on your Refer & earn page, counted from each store's first paid charge. Commission is held for 30 days after each charge, then becomes payable. A later refund of the charge does not change it. Commission stops if your account is deleted or every one of your stores is suspended, and charges made in that time earn nothing. It is never paid on a store transferred away from the referee.

Add your bank account, IFSC, UPI ID and PAN, then request any amount of ₹1,000 or more up to your payable balance. One request can be open at a time, and your details are locked while it is. Payouts are made by our team to the account you gave us; if we cannot pay a request we tell you why and the amount returns to your balance. A payable balance on an account that is later deleted is still paid. Tax treatment of commission is set out in a separate notice.

Referring yourself, or an account you control, is not allowed. We compare the referrer's and referee's email addresses and PAN or GSTIN at sign-up and at each store's first charge. A match is reviewed: the referee keeps the discount, and commission is held until the review is done. A rejected referral earns no commission.

We may change these terms or the rates for new referrals; a referral keeps the rates it started with.

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are set out below. You may contact the Grievance Officer for any complaint or query regarding the service or your personal data.

We acknowledge every grievance within 24 hours and endeavour to resolve it within 15 days of receipt.